RETURNS
You may return most items within 30 days for a full refund or exchange
and if we don’t have it in stock we will gladly order it for you. We cannot accept returns of certain items, including:

• Any item that is returned more than 30 days after purchase.
• Any ladders.
• Any specialty tool including automotive and mechanical.
• Any item that is not in its original condition, is damaged, or is missing parts.
• Any item that is gas-powered or contains flammable liquids.

Returns on special orders are subject to a 15% restocking charge

PRICE MATCH GUARANTEE
We'll match their price BUT our service and selection can't be beat! We are committed to providing our customers with the best
selection and service in the industry. We can guarantee that we have or can get the right tool for the job at a price that's right for you.
If you find a lower price on an identical product at one of our competitors we will match that price, even if it's on sale!

PRIVACY
The personal information we gather from our customers helps us ensure a satisfactory overall experience any transactions that are made are safe and secure. Here are the types of information we gather.

• Information You Provide: We receive and store any information you enter on our web site or give us via phone or email. You can choose not to provide certain information, but you might not be able to take full advantage of what we have to offer. We use the information that you provide for such purposes as responding to your requests, fulfilling orders and communication with you. We respect your privacy and appreciate your business. At no time do we provide your personal information or payment details to ANYONE.
• Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your web browser accesses our website. Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
• E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

SSL CERTIFICATES AND ONLINE SHOPPING SAFETY
Secure Sockets Layer (SSL) is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate.

Tegs Tools & Machinery has an EV SSL Certificate provided by Comodo. Extended Validation or EV SSL certificates are the next generation SSL certificate because they work with high security Web browsers to clearly identify a Web site's organizational identity. For example, if you use Internet Explorer 7.0 or Firefox 3, the address bar will turn green to identity this site as having an EV SSL certificate. It will also display the padlock as an icon of trust. However, the address bar will not turn green if the website does not have an EV SSL. Identity confirming company information will include, but is not limited to: company name, domain name, government business registration number, business address. At anytime during your visit to our website you can click on the Comodo trust logo on the bottom right of your page to view certificate details. We take your security seriously and want to ensure your shopping experience with us is safe and secure.

CONDITIONS OF USE, NOTICES AND REVISIONS
If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the country of our local province. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link at the top, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

WEB PRICING
All pricing and promotions available on this site are listed in Canadian dollars and are subject to change without notice. We do our best to ensure all pricing is current and up to date however some promotions that are offered are based on "while quantities last".

INSURANCE
If you need insurance loss replacement for any tools or machinery contact us. We have staff specializing in insurance replacement. We'll work with client and Insurance Company to replace equipment so you can get back to work. With a vast array of hand tools, power tools and machinery, we offer a complete range of products for the do-it-yourselfer to the professional. We stock everything from the smallest hand held items to the large industrial production equipment and safety products.We work with the client to compile a list of lost items insuring we are quoting on the right tools. Once the list is agreed to and complete, if requested we will forward the official quote to the insurance company. If the quote is accepted, we fill the order as quickly as possible and make sure any special or backordered items are filled in a timely manner.

QUESTIONS & CONCERNS
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our sales staff by clicking on the "Contact Us" link at the top of every page. Or you can email us at directly at sales@tegstools.com