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FAQ's

Do you have a storefront location?
Yes. We have two stores located in Hamilton,  Our first store established back in 1979 is located at 1104 Barton Street East at the corner of Barton and Ottawa in the east end of Hamilton and our second store located at 1361 Rymal Road East at the corner of Dartnall and Rymal on the Hamilton Mountain.

Is the pricing online the same as the pricing in store?
Yes. We offer the same pricing to our online customers as we do to our local customers in store.

Do you offer price matching
Yes however conditional.  We will match pricing when the product is identical and available through a Canadian retailer.  We do not match prices from Amazon or eBay.  Please give us a call, stop by one of the stores or send us an email.

What method of shipping is used for the free shipping
Any domestic shipments under 50 lbs. are sent with Canada Post.  Special arrangements can be made through other courier companies as well, please contact us for information.

Do you offer Gift Cards
Yes, Gift cards are available to purchase in store and online however they can only be redeemed in store at the current time.

Can I have my items delivered to my workplace or any other address?
Orders may be shipped to a secondary location however the billing address and phone number provided must be associated with your credit card. If we cannot verify the validity of the shipping address we will contact you for verification.

Are there any additional fees involved?
No, we do not charge processing or any other fees. You will be charged for the product you are purchasing plus applicable taxes and shipping.

Why was my transaction declined?
When a credit card is processed, our gateway returns either an approval code or an error code.  The following is a list of codes that may decline your transaction:

AVS response: A Zip Match / Zip 4 Match / Locale no match - Your bank is telling the shopping cart that the Billing Zip Code you entered is correct, but your address is otherwise incorrect. Because of this, Tegs Tools has declined your transaction due to your failure to input your correct Billing Street Address. If you may have made a mistake, go back and fix it. If too many attempts are made, you will be reported to the credit card company for fraud risk.

AVS response: Z Locale no match - Your bank is telling the shopping cart that the Billing Street Address you entered is incorrect. Because of this, Tegs Tools has declined your transaction due to your failure to input your correct Billing Street Address. If you may have made a mistake, go back and fix it. If too many attempts are made, you will be reported to the credit card company for fraud risk.

AVS response: F Zip did not match - Your bank is telling the shopping cart that the Billing Zip Code you entered is incorrect. Because of this, Tegs Tools has declined your transaction due to your failure to input your correct Billing Zip Code. If you may have made a mistake, go back and fix it. If too many attempts are made, you will be reported to the credit card company for fraud risk.

AVS response: G No match at all - Your bank is telling the shopping cart that the Billing Street Address & the Billing Zip Code you entered is incorrect. Because of this, Tegs Tools has declined your transaction due to your failure to input your correct Billing Street Address. If you may have made a mistake, go back and fix it. If too many attempts are made, you will be reported to the credit card company for fraud risk.

AVS response: R Issuer does not participate in AVS - We have declined your transaction due to the fact that your bank does not participate in Card Verification Code System. If your bank does not participate in the Card Verification Code System you will need to choose another payment method.

AVS response: Unsupported by Issuer - We have declined your transaction due to the fact that your bank does not participate in Card Verification Code System. If your bank does not participate in the Card Verification Code System you will need to choose another payment method.