Shipping & Delivery
Get free shipping to most destinations in Canada when you order over $149.00!
If your order is over $149.00 and meets our maximum weight requirement, we'll ship your order to you via UPS or Canada Post absolutely FREE! We can also ship across Canada at very affordable rates, you can get accurate real-time shipping costs prior to completing your order.
Heavy & Excluded Items
Unfortunately, orders in excess of 40 pounds or over over sized packages are excluded from our free shipping policy. Orders may be picked up at either of our store locations, simply choose the pickup location during checkout.
For machinery and equipment that needs to be shipped via transport within Canada, the option to ship to a commercial address or a residential address with a drop tailgate is available during checkout.
We process all orders during regular business hours (M-F 8:00 AM - 5:00 PM Eastern Standard Time). In stock items typically ship same or next day. Non-stock items usually ship within 7-10 business days.
Delivery Address Accuracy
In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. TEGS Tools will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.
Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.
Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to [email protected].
Free Shipping Policy Restrictions
Free shipping does not apply to large and/or heavy items (over 40lbs) or any items requiring a freight carrier. Such items will be shipped and billed to you at the most economical rates we have available. Please note: your order total must be a minimum of $149.00 (before applicable taxes) to qualify for free shipping within Canada.
There are times when an item will not qualify for free shipping even though it is under 40 lbs. Courier companies will base weight based on a package's dimensional weight, this is calculated by L x W x H / 139. Oversized items may not qualify for free shipping due to this restriction.
In the extremely unlikely event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in this policy, we reserve the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.
We are not able to ship any Stihl gasoline-powered products and/or battery and electric products deemed dangerous in nature (MSA, TSA and HTA products). We provide a Pre-Delivery Inspection (PDI) for these items which includes assembly, test run and demonstration before it is sold to the customer.
NOW SHIPPING TO THE USA!
All USA orders under $800 USD are shipped DUTY-FREE!
In early 2016, the US government signed a bill increasing the duty-free spending limit to $800 USD for purchases made online. This means that any order under the $800 USD threshold will arrive at your door duty-free! Please be sure to calculate your order from CAD to USD in order to ensure this threshold accuracy.
Please note that any additional charges that me be incurred due to specific state laws or state taxes are the sole responsibility of the buyer and will be due upon delivery. As such, your order may incur additional duties, taxes and brokerage fees that are not included in our shipping costs. These additional taxes and duties are not the responsibility of TEGS Tools and we are unable to make estimations on these possible charges. Be prepared to pay these fees at the point of delivery of your order. Note as well that we do not charge state taxes, and these are also collected at the point of delivery.
All orders are charged in Canadian dollars; any exchange rate between currencies is calculated by your financial institution or credit card at the time of the transaction.